We went later in the afternoon so we didn't hit the large line when it opened at 11:00. The kitchen cooking items were limited, but it was everything that we needed for all our meals so that wasn't an issue. We only paid for the days we knew we'd be using the pool though. We stayed in March so we did have to pay to have the pool heated or it was really cold. My girls were happy to get their own rooms and bathrooms. We asked for a four bedroom house and ended up with a 5 bedroom home so that was a huge plus. It will be hard for me to return back here until I see that positive changes have been made.… We did not feel that our vacation experience was worth the money we paid. Traveling right now during a pandemic still requires lots of patience and flexibility however resorts also have a duty to give customers what they are paying for as well. This means you need to be prepared to bring your own dishwashing soap or dishwasher tablets along with soap, garbage bags, and other toiletries. Our home also had limited dishware and limited means to clean them. The front desk should just be removed if they can't do anything. You shouldn't have to call a number when you're on property to ask questions or get resolution. The resort is a good concept and has nice homes but it is hard to contact anyone when there are issues and it's hard to get things resolved. We also tried to go to the waterpark area and found it to be too crowded for our comfort level. We did end up getting a credit for this but as you can imagine it still put a huge damper in our vacation plans being that the two main amenities at the home were not functioning correctly (pool and movie room). In the age of covid a pool (or anything) being cleaned is a bit concerning. Someone came out to 'skim' the pool but it was never cleaned. When we arrived to our home the pool was dirty and there were other issues with the remotes and the movie room. Just make sure you specify which side you want to stay on and avoid a dangerous stay.…Įncore has had some challenges from the beginning but now it is even worse. Its a shame as the resort and staff were really lovely. I would suggest telling people where they will be staying upon booking as we saw two other families having the same issue when they arrived. We asked about swopping the next morning (after getting in on a late flight) and were told we could but would be charged a $340 cleaning fee! The noise of this road is extremely loud and our pool literally backed on to it not to mention it disturbing our sleep. There were villas available on the west side and we had booked well over a year in advance so I don't know why we had been given such an undesirable location. As we had children with us, the resort reception were surprised at where we had been located and as you do not find out where that will be until arrival you cant sort it out beforehand. To get to them we had to cross what can only be described as a 4 lane extremely busy and fast motorway. We were put on the East side of the complex away from the resort pools, gym, restaurant and reception. Our accommodation was fine, nice pool, rooms etc, however the location of our villa caused us great problems everyday. Other than that little blip, perfect stay□□… He went and got one and offered to clear the grass himself, I told him that it was no problem and I did it. I told the gentleman that all I needed was a net and that I would clear the grass myself. I rang the reception team and told them and within minutes one of their team came out, took photos and was very apologetic and explained that a third party contractor cuts the grass and that he would take it up with them to get it cleaned. If we had a net, we would have cleared it. In fact the stay was fantastic at Encore and the only minor issue we had was one day when we got back from Disney, we were going to go into the pool, but the grass had been cut and the grass was floating all over the top. We were across the road from the main site where the water park was, but this was no problem as when there’s so many theme parks to visit, it was nice to come back to the peace and tranquillity of the Villa and have a dip in our own pool. It was a smooth check in and when we got to the Villa (7402 Marker Avenue) we were met by one of the Encore staff who showed us around and explained the workings of everything, pool lights, A.C., and where to call if we had any issues. We booked a Villa at Encore through TUI and having read some of the reviews, we wondered what was in store for us when we arrived. Hilton Grand Vacations Club on the Las Vegas Strip.Barcelo Bavaro Palace All Inclusive Resort.Hotels near Everest University - South Orlando, FL.Hotels near Academy of Career Training Inc.Orlando Sanford International Airport Hotels.
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